Collection: Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
Anything unhappy, just send emails to sales@Shopchubby.com,
Our Return Policy is as follows:
- You may return all products within 15 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not be damaged.
- Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance or your PayPal account.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
If you wish to return the items to the nearest return address, please contact us and our customer service will reply to you within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order.
The original shipping fee and insurance are non-refundable.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Shopchubby.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.