Collection: FAQS

  • What is the material of this data cables?

A: USB-C cable is made with strong aluminum-alloy housing which provides better heat dissipation and a corrosion-resistant gold-plated connector.The environmentally friendly silicone body design prevents corrosion and reduces signal interference.

  • Which mobile phone models is this data cable compatible with?

A: The data cable is compatible with iPhone, Android, and other USB Type C phones/tablets/laptops.

  • How many spacifications of the data cable?

A: We customize different lengths according to customers' preferences.There are 4 spacifitions you can choose currently: 1.64 ft【Power Bank Friendly Cable】, 3.3ft,4.9ft, 6.6ft, 8.2ft and 9.8ft

  • How many colors i can choose?

A: There are 11 colors: Orange, Blue, Green, Red, Pink, Purple, Black, White, Yellow, Light Blue, Klein Blue

  • Do you accept the customization of your sides of cables?

A: Yes. We can accept special customization. That is, change the sides of the cable (Only support Chubby 2.0 now). And when other kinds provide the service, we will update.

  • Can you make such kind of cable? E.g. external cables?

A: Yes. Actually, we have been promoting new data lines of different styles and will also solicit the needs of our customers. If the designs/styles you need are not shown on our store, contact us!

  • Explanation of each cable type

A: Type-C: USB to Type-C
     Iphone PD: Iphone to Type-C
     Iphone: USB to Iphone
     CC: Type-C to Type-C
     Micro-USB: USB to Android

  • My cable charges slowly while charging?

No worries, we do have a solid replacement policy, Just drop us a line! 

If possible, mention your phone mode/device and your cable type.

The original charger should be used together with the chubby chubby cable.

  • May I know if there are multiple packages you sent for my order?

Shopchubby aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.

When we ship your order in multiple packages, these packages may arrive separately. Nonetheless, you should still receive your entire order within the estimated delivery date.

  • Do you miss sending some of my items?

A: Please contact us ASAP to check if there are some special cases, like multiple packages of your order...

  • Find that I ordered the wrong cable in mistake after receiving it?

No worries, we do have a solid replacement policy, Just drop us a line to get your correct cable.

  • I received the wrong charging cable that is not what I ordered?

No worries. Contact us, then we will arrange a new cable in the correct type as you ordered.

  • My cable doesn't work for my device?

No worries, we do have a solid replacement policy, Just drop us a line! 

If possible, mention your phone mode/device and your cable type.

  • How do i track my order?

A: Within 2-3 business days of placing your order, you will receive an email with your tracking number and you can track your package directly. Alternatively, you can view the status of your package under "My Account" in the "Orders" section.

If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details. 

To track your package, simply enter your tracking number on 17TRACK.COM. 

Or you can click here directly--->

Contact us via email at

  •  What charging model should I choose for my mobile phone/device
PURCHASE GUIDE (Charging interface of equipment)
Galaxy S series, Samsung Galaxy Note series, Samsung Galaxy Fold  series, Samsung Galaxy A series, Samsung W series.
HUAWEI Mate Series: Mate40, Mate50, Mate Xs2. HUAWEI P Series: P50E, P50, P50Pro, P50pocket.
HUAWEI nova Series: Nova8 SE, Nova9 SE, NOVA9,NOVA9 Pro. HONOR, XIAOMI, MEIZU, Mackbook
Samsung Galaxy A81/ A51 /A11,Samsung Galaxy S10/ S9 /S8 /S20 etc.Samsung Galax Note 20/10/9 /8, PS5 Controller
HUAWEI P50E, Nova 9 SE, Mate 40E Pro, nova 8 Pro, Mi Max 2, Mi 6, Mi Note3
(Connects USB-C enabled devices (MacBook, google Pixel, Galaxy Note 7,etc.) type-C devices (laptops, hard drives, power banks, wall/car chargers, etc.)
IPhone (Lightning)
Laptop, Personal Computer, Tablet, Smartphone.IPhone, IPhone 3G, IPhone 3GS, IPhone 4, IPhone 5, IPhone 5s, IPhone 5c, IPhone se, IPhone 6, IPhone 6s, IPhone 6 puls, IPhone 6s puls, IPhone 7, IPhone 7 puls, IPhone 8, IPhone 8 Puls, IPhone X, IPhone XS, IPhone XS Max, IPhone XR, IPhone11, IPhone11 Pro, IPhone11 ProMax, IPhone SE2, IPhone12 Mini, IPhone12, IPhone12 Pro, IPhone12 ProMax, IPhone13 Mini, IPhone13, IPhone13 Pro, IPhone13 ProMax, IPhone14, IPhone Pro, IPhone14 Promax, All series airpods, ipad.
Type-C to Type-C (C TO C)
Connect USB Type-C devices such as MacBook, Chromebook Pixel, Galaxy Note 7 to other Type-C devices like a smartphone, charger or multi-port adapter. IPhone and other types of mobile phones with type-c charging head.
Galaxy S7 Edge/S7/S6 Edge/S6/S4/S3; Note 5/Note 4/Note3/J3/J7;Tab 4/Tab 3/Tab A/Tab E/Tab S2/Tab S/Tab Pro; G4/G4 Stylus/G3/G3 Stylus/G2/V10/K10; MP3 Players/Portable Charger; Other Micro USB devices

Compatible with all devices such as mobile phones and computers with micro-usb interface.
IPhone - Type-C (IPhone PD)
Tablet, Laptop, Smartphone, Personal Computer, Power Bank. IPhone 14/ 14 plus /14 Pro /14 Pro Max; IPhone 13/ 13 Mini /13 Pro /13 Pro Max; IPhone 12/ 12 Mini /12 Pro /12 Pro Max; IPhone 11 /11 Pro /11 Pro Max; IPhone XS Max /XS /XR /X /8 Plus /8; IPad Pro 12.9" gen1 /Pro 10.5"/ Pro 9.7" /Air3 10.5" /mini5 7.9" /mini6. All series IPhone, Mac airpods, Ipad. (The adapter is type-C)